VIOFO Serial Numbers: Where to Find Them (and Why They Matter)

Can't find your VIOFO serial number? Here's the quick fix.

If you need firmware, a replacement part or a warranty claim, you'll be asked for the serial number (S/N). The good news: it's easy to locate once you know where to look.

Why it matters for Aussie Owners

That small string of letters and numbers proves the exact model and production run of your dash cam. It speeds up support, ensures you get the right accessories, and keeps warranty claims smooth with your authorised retailer.

Where to find your VIOFO serial number

1) On the front camera body

• Behind the GPS mount (most models): Unclip or slide off the GPS module to reveal a white label with the S/N.
• On the camera bracket/mount (some models): Remove the detachable mount to see the label on the bracket itself.

2) On the original retail box

• Look for the barcode/label sticker on the box. The S/N sits near the model name. Keep a photo of this label in your phone for future reference.

3) On-screen in the menu/app

• Some models display the S/N under Settings - About/Information on the camera or in the companion app.

Core takeaways

• S/N format: Usually begins with the model abbreviation followed by a unique code.
• Most common locations: Under the GPS mount, on the bracket, or on the box label.
• Have it handy for: Firmware updates, ordering the correct cables/mounts, and warranty or repair requests.

FAQ

Where exactly is the S/N on models with a GPS mount?
On most units it's a white sticker on the back of the front camera, covered by the GPS module. Remove the GPS module to reveal it.

I threw out the box. Can I still get the number?
Yes - use the label on the camera body. If your model supports it, check the About page in the camera menu/app.

What if my label is worn or missing?
Take a clear photo of the area, note your model, and contact support.

Last updated: November 2025.