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Shipping policy
Melbourne-based. Aussie-owned. We ship fast and keep it simple.
Order Processing
- Speed: In-stock orders are dispatched within 1-2 days (Mon–Fri), often faster.
- Tracking: Once your parcel is booked with Australia Post, you’ll receive an email with full tracking details. No ghosting here.
Delivery & Tracking
- Transit Time (Days): Estimated delivery time to all destinations 2-10 business days.
- Signature on Delivery: This is our default to protect your high-value gear.
- Authority to Leave (ATL): You may choose "Authority to Leave" at checkout.
Warning: If you select ATL, the parcel is left at your risk. We recommend using a work address or Parcel Locker for high-value items.
Where We Ship
- Nationwide: We ship to all valid Australian addresses.
- PO Boxes & Lockers: Yes! Because we use Australia Post, we CAN ship to PO Boxes and Parcel Lockers. In fact, Parcel Lockers are often the safest way to receive a dash cam.
Pre-Orders & Launch Stock
To help you secure the latest gear, we often offer Pre-Orders.
- Payment: We collect full payment at checkout to secure your allocation. Please check the product page for the current estimated dispatch date.
- Delays: If our incoming stock is delayed significantly, we’ll let you know. You retain the right to cancel a pre-order for a full refund at any time before it ships.
- The "Mixed Cart" Rule: If you order an in-stock item (like an SD card) alongside a pre-order camera, we will wait and ship the entire order together once the pre-order arrives. Need the in-stock gear sooner? Please place two separate orders.
Lost or Damaged in Transit?
It’s rare, but we’ve got your back.
- Damaged: Please notify us as soon as possible if your package arrives damaged so we can resolve it immediately. Snap a photo of the box and damage, and email gday@dashcamguys.com.au.
- Lost: It’s rare, but sometimes parcels take a detour. If Australia Post cannot locate your parcel within a reasonable timeframe (typically 10 business days after an investigation is launched), we won't keep you waiting. We will ship a replacement or refund you on the spot—even if the courier is still looking for the original.
Please note: If a replacement is sent and the original parcel subsequently arrives, you agree to notify us so we can arrange a prepaid return label for the extra unit.
Shipping Rates
- Standard Shipping: Free on orders over $100.
- Standard Shipping (<$100): $9.95 AUD.
- Local Pickup is currently unavailable.