To help you secure high-demand gear, we offer Pre-Orders on selected products.
1. Payment Terms
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Full Payment: We collect the full payment immediately at checkout.
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Why? This secures your specific unit from the incoming shipment and locks your place in the queue. We don’t take deposits; once it’s paid, it’s yours.
2. The "Worth the Wait" Discount (5% Off)
Waiting shouldn’t cost you anything - so it pays you instead.
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What you get: Every pre-order item is automatically 5% off the current selling price, applied at checkout. No code needed.
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Why we do it: Forward orders let us commit to the next shipment with confidence. We’d rather pass that certainty back to you than pocket it.
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The trade: You’re paying today for gear that usually ships within 2-3 weeks. The 5% is our way of making that worth your while.
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If you cancel or return: You’re refunded the amount you actually paid, which is the discounted price. Nothing is clawed back, and none of this affects your rights under the Australian Consumer Law.
3. Fulfillment & Dates
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Shipping: We dispatch orders as soon as the stock lands at our Melbourne warehouse.
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ETAs: The timeframe shown on the product page - usually 2-3 weeks - is an estimate based on supplier logistics. If it changes significantly, we will notify you via email.
4. The "Hold" Rule (Mixed Orders)
If you order an in-stock item (like an SD card) alongside a pre-order camera, your entire order will be held until the pre-order item arrives.
Need the in-stock items immediately? Please place two separate orders.
5. Cancellation Policy
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Before Shipping: You can cancel a pre-order at any time before it leaves our warehouse. We will issue a full refund.
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After Shipping: Once dispatched, the order cannot be cancelled. You may return it after delivery under our standard Returns Policy (Subject to standard shipping recovery fees).
