Some of our most popular cameras sell out between shipments. Rather than make you wait for a restock email, we let you pre-order selected products so your unit is set aside from the next delivery into our Melbourne warehouse.
This policy explains how pre-orders work. It sits alongside our Refund Policy and Shipping Policy, and nothing here limits your rights under the Australian Consumer Law.
We take full payment at checkout. We don't take deposits. Paying in full reserves your unit from the incoming shipment and holds your place in the queue.
Every pre-order item is automatically 5% off the current selling price at checkout. You don't need a code.
We do this because pre-orders help us plan our next shipment, and we'd rather pass that saving on to you. If you cancel or return a pre-order item, you're refunded the amount you actually paid, which is the discounted price.
Pre-order items usually ship within 2 weeks. The current estimate is shown on each product page. It's an estimate based on our supplier's shipping schedule, so if it changes by much we'll email you straight away.
Your order ships as soon as the stock lands at our warehouse, and you'll get Australia Post tracking by email once it's on its way.
If you order an in-stock item (an SD card, for example) together with a pre-order item, we hold the whole order and send everything together once the pre-order item arrives. If you need the in-stock items sooner, please place two separate orders.
Before it ships: You can cancel at any time before your order leaves our warehouse and we'll refund you in full, including any shipping you paid. Just email gday@dashcamguys.com.au with your order number.
After it ships: Once dispatched, the order can't be cancelled, but you can still return it under our 30-day "No-Worries" Refund Policy, the same as any other order. For a change-of-mind return, the original shipping charge isn't refundable and you pay the return postage. There's no restocking fee.
Pre-order items get the same warranty and Australian Consumer Law protection as everything else we sell. If something's wrong, contact The Dash Cam Guys team first and we'll sort it out.
Call 1800 CAM GUY (1800 226 489), Monday to Friday 9am to 5pm, email gday@dashcamguys.com.au or use our contact page.
